STORE POLICY
Because We Care
At Rekindle Upcycling, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and contact us with questions.
RETURNS AND REFUNDS
Most items sold by Rekindle Upcycling LLC that is still in new condition, unused, and or unopened with all of its contents returned within 60 days will receive a refund or an exchange. Some items sold by Rekindle Upcycling LLC have a modified return policy and it is noted on the receipt, packing slip, and in the item description. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
SHIPPING AND DELIVERY
How We Do It
At Rekindle Upcycling LLC our goal is to provide you the best shipping options, no matter where you are. Our mission every day is to deliver to hundreds of customers across the world, and make sure that you deserve the most quality levels of responsiveness at any times.
Processing time: All orders should be sent to the manufacturer for dispatch no longer than 24 hours after the order is placed.
Shipping time: In the U.S, the orders are usually shipped by the US Postal Service. When items have already been processed and left the warehouse, they will be transported between 7 and 14 days to arrive at their destination. Unless rush delivery is requested by the customer rushed delivery options will vary on the order, and shipping location.
All orders are processed and shipped on Monday through Friday, excluding holidays. Delivery may take a few extra days if the destination is in a rural area.
Please note that Rekindle Upcycling LLC is not responsible for any customs fees.
OUR PRIVACY POLICY
Your Data is Secure
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
Wix uses cookies for important reasons, such as:
To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
These are some of the cookies we place on Wix sites:
Cookie Name
Purpose
Duration
Cookie Type
XSRF-TOKEN
Used for security reasons
Session
Essential
hs
Used for security reasons
Session
Essential
svSession
Used in connection with user login
2 years
Essential
SSR-caching
Used to indicate the system from which the site was rendered
1 minute
Essential
_wixCIDX
Used for system monitoring/debugging
3 months
Essential
_wix_browser_sess
Used for system monitoring/debugging
session
Essential
consent-policy
Used for cookie banner parameters
12 months
Essential
smSession
Used to identify logged in site members
Session
Essential
TS*
Used for security and anti-fraud reasons
Session
Essential
bSession
Used for system effectiveness measurement
30 minutes
Essential
fedops.logger.sessionId
Used for stability/effectiveness measurement
12 months
Essential
wixLanguage
Used on multilingual websites to save user language preference
12 months
Functional
Important:
our site may use cookies that aren't listed in the table above. For example, if you're using one of Wix's business solutions (Wix Stores, Wix Restaurants, Wix Bookings etc.), third-party apps or third-party integrations (e.g. Google Analytics, Facebook Ads). These apps and integrations may place additional cookies on our site.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at rekindleupcyling@gmail.com.